Refund and Return Policy

Refund and Return Policy

At Sastay Mobiles, customer satisfaction is important to us. Please read our Refund and Return Policy carefully before placing an order.

1. Return Eligibility

Customers should contact us promptly if they receive a damaged, defective, incorrect, or incomplete product. Returns are subject to inspection and approval under this policy.

To help us assess a request, please retain the original packaging, accessories, invoice, and any items supplied with the product.

2. Reporting a Problem

Please contact Sastay Mobiles within 48 hours of delivery to report a damaged, defective, incorrect, or incomplete order. Provide your order number, a description of the issue, and clear photos or videos where appropriate.

3. Conditions for Returns

To be eligible for a return, a product generally must:

  • Be in its original condition, with its packaging and included accessories.

  • Include proof of purchase or order details.

  • Not have damage caused by misuse, accidents, unauthorized repairs, or liquid exposure.

These conditions do not limit any rights customers may have under applicable law.

4. Incorrect, Damaged, or Defective Products

If you receive an incorrect, damaged, or defective product, contact us so we can review the issue and explain the available resolution. Depending on the circumstances, this may include a replacement, repair, or refund.

5. Change of Mind

Please contact us before returning an item because you have changed your mind. Change-of-mind returns may be subject to additional conditions and are not guaranteed.

6. Refunds

Approved refunds will be processed using a method agreed with the customer. For Cash on Delivery orders, we may request bank or mobile-wallet details to issue the refund. Processing times can vary depending on the payment method and verification required.

7. Exchanges

Exchanges are subject to product availability and approval. If the requested replacement is unavailable, we will discuss the available alternatives with you.

8. Return Shipping

Responsibility for return shipping costs will depend on the reason for the return and the applicable law. We will confirm the arrangements with you before the product is sent back.

9. Order Cancellation

Please contact us as soon as possible if you want to cancel an order. Cancellation may not be possible once an order has been dispatched.

10. Contact Us

To request a return, replacement, or refund, contact Sastay Mobiles through the contact details listed on our website. Please include your order number so we can assist you efficiently.

Website: https://sastaymobiles.com/

Sastay Mobiles reserves the right to review return and refund requests fairly and in accordance with applicable law.