Terms & Conditions

Last updated: 22 October 2026

Welcome to Sastay Mobiles. These Terms & Conditions govern your use of our website, sastaymobiles.com, and the purchase of products from our store. By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. About Sastay Mobiles

Sastay Mobiles operates an online store offering mobile phones and related products to customers in Pakistan. References to “we,” “us,” or “our” mean Sastay Mobiles. “You” or “customer” refers to anyone using our website or purchasing from us.

2. Product Information

We aim to display accurate product descriptions, specifications, images, prices, and availability. However, minor differences in images, colours, packaging, or manufacturer specifications may occur.

Customers should carefully review product details before placing an order. Product availability may change without prior notice.

Any PTA approval status, warranty, condition, accessories, or other product-specific claims will be stated in the relevant product listing where applicable. Customers should review these details before ordering.

3. Prices and Product Availability

All prices are displayed in Pakistani Rupees (PKR), unless stated otherwise. Prices, promotions, and product availability may change without prior notice.

If a product is listed at an incorrect price or an inventory error occurs, we reserve the right to contact the customer to confirm the correct details or cancel the affected order before dispatch. If an order is cancelled after payment has been collected, any applicable refund will be arranged accordingly.

4. Orders and Order Confirmation

Placing an order constitutes a purchase request. We may contact you to verify your order, delivery address, and contact number before dispatch.

We reserve the right to decline or cancel an order where necessary, including suspected fraud, incorrect product information, stock unavailability, or an inability to verify the order. If an order cannot be fulfilled, we will inform the customer.

Please provide accurate contact and delivery information when placing your order.

5. Payment Method

Cash on Delivery (COD) is our available payment method unless another option is expressly displayed at checkout.

For COD orders, payment must be made to the courier or authorised delivery representative at the time of delivery. Customers should ensure that the order and amount are correct before completing payment.

6. Shipping and Delivery

We aim to deliver orders across Pakistan, subject to courier availability and service coverage.

Delivery estimates are provided for guidance and may vary according to location, courier operations, weather, public holidays, or other circumstances beyond our control. Delivery charges and applicable conditions will be communicated at checkout or before dispatch, where relevant.

For further details, please review our Shipping Policy.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation requests may be accepted before dispatch, subject to order status.

Once an order has been dispatched, cancellation may not be possible. Any approved cancellation or return will be handled according to our applicable policies and legal obligations.

8. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to our Refund & Return Policy and applicable Pakistani law.

Customers should inspect their order promptly after delivery and contact us within the reporting period stated in our Refund & Return Policy if an item is damaged, defective, incorrect, or incomplete.

Nothing in these Terms & Conditions excludes any consumer rights that cannot legally be excluded.

9. Warranty and Product Condition

Warranty coverage, where available, will depend on the specific product and the warranty terms stated on its product page or accompanying documentation.

Customers should review the product listing for information about warranty coverage, product condition, included accessories, and any applicable limitations. We do not promise warranty coverage unless it is expressly stated.

10. Acceptable Use of the Website

You agree not to misuse our website, attempt unauthorised access, interfere with its operation, submit fraudulent orders, or use the website for unlawful purposes.

We reserve the right to restrict access or cancel orders where we reasonably suspect fraud, abuse, or unlawful activity, subject to applicable law.

11. Intellectual Property

Website content, including text, logos, graphics, photographs, and design elements, may be owned by or licensed to Sastay Mobiles or relevant third parties. Such content may not be copied, reproduced, or used commercially without appropriate permission.

Product names and trademarks belonging to their respective manufacturers remain the property of their owners.

12. Limitation of Liability

To the extent permitted by applicable law, Sastay Mobiles will not be responsible for indirect losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms limits liability or consumer rights where such limitation is prohibited by law.

13. Privacy

Personal information provided during ordering or while using our website will be handled in accordance with our Privacy Policy. Please review that policy to understand how information may be collected, used, and protected.

14. Changes to These Terms

We may update these Terms & Conditions when our business practices, website, or legal requirements change. The revised version will be published on this page with an updated revision date. Continued use of the website after changes are published indicates acceptance of the revised terms to the extent permitted by law.

15. Governing Law

These Terms & Conditions are subject to the applicable laws of Pakistan. Any disputes will be handled by the competent authorities or courts with jurisdiction under applicable law.

16. Contact Us

If you have questions about these Terms & Conditions, an order, or a product, please contact us using the contact details listed on our website.

Sastay Mobiles
Website: https://sastaymobiles.com/
Contact: Please use the contact information provided on our website.